The Professional plan is a top option for businesses with a large group of customers that will need to be grouped by factors including tags, language used, and business hours. Support's Professional plan costs $55 per user, per month and, and offers 24/5 phone and email support from the Zendesk team.įeatures include everything in Team, plus: Dynamic ticket content that matches each user's language preference, the ability to define support business hours, SLA management, customer satisfaction ratings and follow-up surveys, automatic redaction, dashboards and reporting powered by Zendesk Explore (customizable with an add-on), an API rate limit of 400 RPM, and private custom apps and integrations.Īdditional paid add-ons include extra storage, multiple ticket forms, conditional ticket fields, customer lists based on tags and user fields, and a collaboration add-on that gives agents greater messaging and commenting flexibility. That said, Team doesn't have a lot of extra customization for its price, and you might want to consider jumping straight to the next tier. While still priced fairly low, particularly compared to competitors, this is a noticeable price hike, ostensibly justified by the additional features which offer grouping tools to help a business operating a single brand better track both customers and agents. Team includes granular ticket grouping, custom business triggers and automations, custom user and organization fields, the ability to group contacts by a single organization, performance dashboards, public apps and integrations, an API rate limit of 200 RPM, and subdomain mapping, with access to over 90 computer-telephony integrations available as an add-on.
The Team plan costs $19 per user, per month billed annually and offers 8/5 email support from the Zendesk team.
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